Shipping policy

Shipping Policy

Last updated: 16 October 2025

Welcome to Stylish Dogs! We’re committed to delivering your orders quickly, securely, and reliably — no matter where in the world you are.
This Shipping Policy explains how we handle order processing, delivery times, and international shipping.

1. Order Processing

  • All orders are processed within 7–14 business days (Monday–Friday, excluding public holidays).

  • You’ll receive a confirmation email once your order is placed and another with tracking information once your order ships.

  • Orders placed after 2 PM AEST or on weekends/public holidays will begin processing on the next business day.

If there is any delay in processing or a stock issue, we will notify you via email.

2. Domestic Shipping (Australia)

We ship all orders from New South Wales, Australia.

Estimated delivery times (after processing):

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

Delivery times may vary depending on your location and postal service conditions.

3. International Shipping

We offer worldwide shipping from Australia.

Estimated delivery times (after processing):

  • Standard International Shipping: 7–21 business days

  • Express International Shipping: 5–10 business days

Please note: Delivery times are estimates only and may vary due to customs inspections or carrier delays.

4. Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country.
These charges are not included in our prices and are the responsibility of the customer.

We recommend checking with your local customs office before placing your order.

5. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and link to monitor your delivery.
Please allow 24–48 hours for tracking updates to appear after dispatch.

If you have not received your order within the expected timeframe, please contact us at info@stylishdogs.com.au with your order number.

6. Delivery Issues

We are not responsible for:

  • Delays caused by postal carriers, customs, or weather conditions

  • Incorrect or incomplete shipping addresses provided during checkout

  • Unclaimed, refused, or returned deliveries

If your parcel is returned to us due to an incorrect address or failed delivery attempt, we can reship it once you confirm the correct address.

7. Order Changes or Cancellations

If you need to modify or cancel your order, please contact us within 12 hours of placing it at info@stylishdogs.com.au.
After processing has begun, we cannot guarantee any changes or cancellations.

8. Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us immediately so we can assist.
We will work with the shipping carrier to investigate and, if applicable, arrange a replacement or refund.

Please include:

  • Your order number

  • Photos of any damaged items or packaging (if applicable)

9. Contact Us

If you have any questions about your order or this Shipping Policy, please contact us:

📧 Email: info@stylishdogs.com.au
🏢 Address: Stylish Dogs
21 Yentoo Drive, Glenfield Park NSW 2650
🌐 Website: [https://www.stylishdogs.com.au]